Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes
• Respect the intellectual property rights of Veridia Clean and third parties
• Not interfere with or disrupt our website or services
• Not attempt to gain unauthorized access to our systems or networks
• Maintain the confidentiality of any account credentials

2. Permitted Uses

Our services are intended for:

• Residential and commercial cleaning service bookings
• Enquiring about our services and pricing
• Managing your service appointments
• Communicating with our team regarding services
• Accessing information about our cleaning practices

3. Prohibited Uses

You may not use our website or services to:

• Transmit harmful, offensive, or unlawful content
• Impersonate any person or entity
• Collect or harvest information about other users
• Distribute spam, malware, or viruses
• Engage in any activity that could damage, disable, or impair our services
• Use automated systems to access our website without permission

4. Service Access Requirements

To use our services, you must be at least 18 years of age and have the legal capacity to enter into contracts. You are responsible for maintaining a stable internet connection and compatible device to access our website.

1. Account Creation

While many areas of our website are accessible without an account, certain features may require registration. When creating an account:

• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activities that occur under your account

2. Account Security

You are solely responsible for protecting your account credentials. We recommend using a strong, unique password and not sharing your account details with others. Veridia Clean will never ask for your password via email or phone.

3. Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You provide false or misleading information
• Your account is used for fraudulent or illegal activities
• We determine that continuing your access poses a risk to our services or other users

You may close your account at any time by contacting us.

4. Multiple Accounts

Unless otherwise agreed, each individual or business entity should maintain only one account. Creating multiple accounts to circumvent restrictions or abuse our services is prohibited.

1. Service Uptime and Maintenance

We strive to maintain reliable access to our website and services. However, we do not guarantee uninterrupted access, as maintenance, updates, or unforeseen circumstances may occasionally require downtime. We will make reasonable efforts to provide notice of scheduled maintenance.

2. Feature Availability

The features and services we offer may vary based on your location, service tier, or other factors. We reserve the right to add, modify, or discontinue features at our discretion, with reasonable notice where practical.

3. Geographic Restrictions

Our cleaning services are currently available in the Sydney metropolitan area. Service availability in specific locations may be subject to change. Please contact us to confirm service availability in your area.

4. Service Modifications and Updates

We continuously work to improve our services and may make changes including:

• Updating our cleaning methods and practices
• Modifying pricing structures with appropriate notice
• Introducing new service options
• Adjusting scheduling systems and procedures

Material changes to existing services will be communicated to active customers in advance.

1. Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Veridia Clean or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

2. User-Generated Content

If you submit content to our website (such as reviews, testimonials, or feedback):

• You retain ownership of your content
• You grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content
• You represent that you have the right to submit the content
• You agree that your content does not violate any third-party rights or applicable laws

3. License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to our services. This license does not include any right to resell or commercial use of our content or services.

4. Copyright and Trademark Notices

The Veridia Clean name, logo, and related marks are trademarks or registered trademarks of Veridia Clean. All other trademarks, service marks, and logos used on our website are the property of their respective owners.

Pricing Information

All prices are quoted in Australian Dollars (AUD) and are subject to change with reasonable notice. Quoted prices are estimates based on the information provided and may be adjusted based on actual service requirements.

Payment Processing

We accept various payment methods as indicated during the booking process. Payment processing is handled securely through third-party payment processors who comply with industry standards.

Cancellation and Refunds

Our cancellation and refund policies are provided at the time of service booking. Generally, cancellations made with appropriate notice may receive a refund or credit, while last-minute cancellations may incur charges.

Service Disclaimer

While we strive to provide high-quality cleaning services, we cannot guarantee specific results in all circumstances. Service outcomes may vary based on factors including property conditions, frequency of service, and environmental factors.

Website Disclaimer

Our website is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the website's operation, accuracy of information, or suitability for any particular purpose.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites.